Shuttle Travel Agency and its brand Taste Dalmatia DMC will make every effort to work with clients and partners with adjusting the itinerary, so please contact us at any time to discuss all aspects of booking procedure
We are not responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur, such as changes, additional expenses and cancellations due to weather conditions, ferryboat schedule changes and other changes beyond our control.
In case of cancellations, following cancellation conditions will be applied:
90 days or more prior to departure will receive full refund minus a 10% (per person costs of the itinerary) administrative fee and any non-refundable paid fees (hotel deposits etc.).
46-89 days will be subject to loss of 50% of program price. 45 days or less will be subject to 100% of program price.
Payment of the program price constitutes your acceptance of the terms and conditions. Taste Dalmatia DMC highly recommends travel insurance.
Valid Passport is required for entry into Croatia and surrounding countries(except for EU citizens). Please have your passports with you on excursions crossing into surrounding countries/border crossings.
Penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds. A change of trip date or change of travel destination(s) may be treated as a cancellation and cancellation fees may apply.
In accordance to article 8 section 2 of Consumer Protection Act (Nar. nov., br. 79/07., 125/07. –isp., 79/09. i 89/09. – isp.) we inform consumers that all objections to quality of service can be delivered in written form to following address:
Shuttle Travel Agency
Rudjera Boskovica 15
Or to email@example.com email address.
Official response to your objection will be sent , at the latest, 15 days after the reception of original objection.
IMPORTANT REMARK: In the official objection please state your Name and Surname, service for which objection is being made and address to which formal respond will be sent.
Shuttle d.o.o. Travel agency - DMC
R. Boskovica 15, Kaleta 1, 21000 Split, Croatia
+385 21 458 444
+385 98 184 4738
SHUTTLE d.o.o. putnička agencija
Vlasnička struktura / Ownership structure : 100% privatna, obiteljska tvrtka/ 100% private, family company
ID kod: HR-AB-21-060200921
Matični broj / Registration number : 1844738
OIB / VAT: 96166404601
Predsjednik uprave društva / President of the Management Board of the Company: Dragan Kostadinović
Voditelj poslova / Managing Director : Nenad Bašić Kostadinović (CEO)
Članstvo / Memberships : UHPA (Udruga hrvatskih putničkih agencija), Travelife, sustainability in tourism
Certificates & Awards : ISO 9001:2015
Sjedište / Company head office : SHUTTLE d.o.o., Ruđera Boškovića 15 – Kaleta 1, 21 000, Split, Hrvatska
*Upisana pri trgovačkom sudu u Splitu, osnovana 16. rujna 2004., MBS060200921, temeljni kapital 20.000,00 kn uplaćen u cijelosti / Registered at the Commercial Court in Split, established on September 16th, 2004, MBS060200921, capital in the amount of 20.000,00 kn paid in full
Radno vrijeme s klijentima / Working hours with clients at office : Ne radimo s klijentima u uredu, nazvati unaprijed za dogovor termina sastanka / On request only
Tel: 00 385 21 450 444
Fax: 00 385 21 450 444
Mob: 00 385 98 1844 738
Poslovni račun / TRANSACTIONAL ACCOUNT (Giro account):
Banka: OTP SPLITSKA BANKA d.d.
Adresa: Domovinskog rata 61
21 000 Split
IBAN : HR9523300031100331946
SWIFT (BIC) CODE: SOGEHR22
Nadležno tijelo za službeni nadzor djelatnosti turističke agencije je:
Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/1, 10000 Zagreb.
Kupci i korisnici naših usluga eventualne prigovore u pisanom obliku mogu upiti na emai: firstname.lastname@example.org ili poštom na našu adresu.
The competent authority for official control of the activities of tourist agency is Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb.
Customers and users of our services can make written submissions by e-mail at: email@example.com or by sending a letter via post office to our branch address.