• shuttle logo
    shuttle logo

    Shuttle d.o.o.

    Private VIP and Regular Transfers
  • shuttle logo
    shuttle logo

    ShuttleTours d.o.o.

    Provider of Festival Transfers in Zadar and Split Region
  • shuttle logo
    shuttle logo

    Taste Dalmatia DMC

    Tailor Made Food&Wine Tours
  • shuttle logo
    shuttle logo

    Dalmatia Hertiage

    Private Daily Excursions and Tailor Made Cultural and Historical Tours

Terms & Conditions

Shuttle Travel Agency and its brand Taste Dalmatia DMC will make every effort to work with clients and partners with adjusting the itinerary, so please contact us at any time to discuss all aspects of booking procedure

  • After confirmation of the itinerary Taste Dalmatia DMC requires 50 % deposit
  • The rest of the balance of the payment is due 45 days before
  • The deposits are partly non-refundable since most of the services in the itinerary are paid in advance to ensure best quality and
  • For payments, we accept bank transfer and major credit cards through TransferWise transferwise.com
  • If you are booking less than 4 weeks before your arrival, payment in full is
  • After we receive the deposit, we will issue you a confirmation of receipt of payment for your package and confirmation of your

 

CANCELLATION CONDITIONS

We are not responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur, such as changes, additional expenses and cancellations due to weather conditions, ferryboat schedule changes and other changes beyond our control. 

In case of cancellations, following cancellation conditions will be applied:
90 days or more prior to departure will receive full refund minus a 10% (per person costs of the itinerary) administrative fee and any non-refundable paid fees (hotel deposits etc.).

46-89 days will be subject to loss of 50% of program price. 45 days or less will be subject to 100% of program price.

Payment of the program price constitutes your acceptance of the terms and conditions. Taste Dalmatia DMC highly recommends travel insurance.

Valid Passport is required for entry into Croatia and surrounding countries(except for EU citizens).  Please have your passports with you on excursions crossing into surrounding countries/border crossings.

Penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds. A change of trip date or change of travel destination(s) may be treated as a cancellation and cancellation fees may apply.

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In accordance to article 8 section 2 of Consumer Protection Act (Nar. nov., br. 79/07., 125/07. –isp., 79/09. i 89/09. – isp.) we inform consumers that all objections to quality of service can be delivered in written form to following address: 

Shuttle Travel Agency
Rudjera Boskovica 15
21000 Split 

Or to info@shuttle.hr email address. 

Official response to your objection will be sent , at the latest, 15 days after the reception of original objection.

IMPORTANT REMARK: In the official objection please state your Name and Surname, service for which objection is being made and address to which formal respond will be sent.

Contact

Contact us via phone, e-mail, social networks or type in your enquiery in the form below, we will get in touch with you shortly.

Adress:

Shuttle d.o.o. Travel agency - DMC
R. Boskovica 15, Kaleta 1, 21000 Split, Croatia

Phone:

+385 21 458 444
+385 98 184 4738

Email:

info@shuttle.hr

SHUTTLE d.o.o. putnička agencija

Vlasnička struktura / Ownership structure : 100% privatna, obiteljska tvrtka/ 100% private, family company

ID kod: HR-AB-21-060200921

Matični broj / Registration number : 1844738

OIB / VAT: 96166404601

Predsjednik uprave društva / President of the Management Board of the Company: Dragan Kostadinović

Voditelj poslova / Managing Director : Nenad Bašić Kostadinović (CEO)

Članstvo / Memberships : UHPA (Udruga hrvatskih putničkih agencija), Travelife, sustainability in tourism

Certificates & Awards : ISO 9001:2015

Sjedište / Company head office : SHUTTLE d.o.o., Ruđera Boškovića 15 – Kaleta 1, 21 000, Split, Hrvatska

*Upisana pri trgovačkom sudu u Splitu, osnovana 16. rujna 2004., MBS060200921, temeljni kapital 20.000,00 kn uplaćen u cijelosti / Registered at the Commercial Court in Split, established on September 16th, 2004, MBS060200921, capital in the amount of 20.000,00 kn paid in full

Radno vrijeme s klijentima / Working hours with clients at office : Ne radimo s klijentima u uredu, nazvati unaprijed za dogovor termina sastanka / On request only

E-mail: info@shuttle.hr

Tel: 00 385 21 450 444

Fax: 00 385 21 450 444

Mob: 00 385 98 1844 738

 

Poslovni račun /  TRANSACTIONAL ACCOUNT (Giro account):

Banka: OTP SPLITSKA BANKA d.d.

Adresa:          Domovinskog rata 61

                       21 000 Split

                       CROATIA

IBAN : HR9523300031100331946

SWIFT (BIC) CODE: SOGEHR22

Nadležno tijelo za službeni nadzor djelatnosti turističke agencije je:

Samostalni sektor turističke inspekcije, Trg Republike Hrvatske 8/1, 10000 Zagreb.

Kupci i korisnici naših usluga eventualne prigovore u pisanom obliku mogu upiti na emai: info@shuttle.hr  ili poštom na našu adresu.

The competent authority for official control of the activities of tourist agency is Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb.

Customers and users of our services can make written submissions by e-mail at: info@shuttle.hr  or by sending a letter via post office to our branch address.

SHUTTLE doo uvjeti poslovanja