TERMS AND CONDITIONS FOR ROAD TRANSPORTATION.

BOOKING CONDITIONS PLEASE READ CAREFULLY.

The following terms and conditions apply to passengers booking with SHUTTLE agency which is a trading name of SHUTTLE d.o.o., travel agency. (ID Number: HR-AB-21-060200921) whose registered address is:
Rudjera Boskovica 21
21 000 SPLIT
CROATIA
SHUTTLE d.o.o. is a Croatian registered company and is therefore subject to Croatian law and those of the E.E.C. where applicable. Payment is required at the time of booking. SHUTTLE d.o.o. will then produce written confirmation of the details regarding the booking, either by email or fax. This confirmation acts as your ticket and must be presented to the SHUTTLE d.o.o. representative for both the outward and return journey. Such payment is strictly non-refundable except in circumstances where SHUTTLE d.o.o., due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
Where a booking is made by telephone, the booking is subject to, and the client accepts, SHUTTLE d.o.o. booking terms and conditions. These are available on our website or on request by email, fax or by phone.
Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to have done so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
Where SHUTTLE d.o.o. accepts bookings for travel on services provided by operators other than SHUTTLE d.o.o. we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
In the case of missed flights or flight delays forcing you to miss your transfer. SHUTTLE d.o.o. will require you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waived at the absolute discretion of SHUTTLE d.o.o.
1. Amendments to bookings
The destination and pickup addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by phone, email or fax directly with SHUTTLE d.o.o. Service Centre at least 48 hours prior to the date of travel (inbound or outbound). Any modifications to a booking will be subject to an administration charge of €5 per booking. Modifications within the 48 hour period will require a new service booking and a taxi will be charged for whether or not this was the choice of transport on the original booking
2. Cancellation charges
Customers are entitled to cancel the ticket by recorded delivery letter email or fax. The booking will deem to be cancelled on the date that SHUTTLE. d.o.o. receive the letter fax or email at our Service Centre address. Cancellations made at least seven days before the time of travel will be done free of charge and will not incur any charges. In the event of a cancellation by the Customer or agent within 7 days of the time of travel SHUTTLE d.o.o., will levy a cancellation charge of €5.00 per passenger to cover administration costs. Cancellations made within 48 hours of the transfer departure time will be subject to the FULL cost of the booking.
Customers are entitled to TWO ITEMS OF LUGGAGE ONLY. ANY EXCESS LUGGAGE EG SKI EQUIPMENT MUST BE DECLARED at the time of booking we MUST be informed of items such as snowboards, skies etc. We will be as sympathetic as is reasonably possible, but occasionally, extra charges may be made at our absolute discretion. Luggage MUST be clearly labeled with the owners name and destination address. In the event of undeclared excess luggage, SHUTTLE d.o.o.. reserve the right to charge an excess baggage allowance (which must be paid for prior to transportation) or to refuse transport of the excess items.
SHUTTLE d.o.o. reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).Passengers are not allowed to consume alcohol on any of our vehicles.
Smoking is not permitted in SHUTTLE d.o.o. vehicles, except where express permission has been given by the driver.
SHUTTLE d.o.o. will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. SHUTTLE d.o.o. will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance. THIS IS YOUR RESPONSIBILITY.
SHUTTLE d.o.o. will endeavor to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document providing that this is a Tourist Board registered hotel, apartment or other facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

• accidents causing delays to the vehicle
  
• Exceptional or severe weather conditions including snow, wind or flood.
• 
  
• compliance with requests of the police
  
• deaths and accidents on the road
  
• vandalism and terrorism
  
• unforeseen traffic delays
  
• industrial action by third parties
  
• problems caused by other customers
  
• other circumstances affecting passenger safety
  
• road closures due to local fiestas or other events
  
• properties that are not accessible to type of service booked

Bookings that have been made showing incorrect details of dates, flight times etc.
failure by the client to produce their arrival/departure instructions
SHUTTLE d.o.o. is not able to carry passenger(s) to any other destinations, other than Tourist Board registered properties or facilities, unless it has been specifically agreed, in writing, with the company at the time of booking.
If SHUTTLE d.o.o. were to fail for any reason within our control to deliver its passengers to their confirmed destination, SHUTTLE d.o.o. will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by SHUTTLE d.o.o. for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
SHUTTLE d.o.o. shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. In such cases our liability shall be limited to 5OO€ per booking.
SHUTTLE d.o.o. reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party.
It is the customer's obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time. It is the customer’s obligation to do all in his/her power to mitigate any loss.
These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by the laws of Croatia, and any dispute between you and SHUTTLE d.o.o. concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Split (Croatia).

©2006 SHUTTLE d.o.o. All rights reserved